Frequently Asked Questions
🚫 No Customer Hauling Policy
Customers cannot transport the machines under any circumstances. Only our insured outfitter is authorized to deliver the machines to your designated site. This is a Zero Tolerance Policy: if a machine is found loaded onto a customer’s trailer or vehicle, you will automatically lose your full security deposit and incur all recovery fees.
Deliveries are not available this season. We apologize.
Yes, you do not need to return the machine daily. Just ensure your place of stay allows orvs/rental units.
- Airbnbs: Several options allow rental ORVs (check policies).
- Campgrounds: Local spots with easy trail access, like Richfield Township Park and Deer Run Campground.
- Cabins: Stay at Trail’s End Cabins & Motel or St. Helen Lake Resort Cabins.
Staying outside of St. Helen? You’re responsible for your route! Delivery is not available this year. View our list of places to stay in the St. Helen area.
$60 Mandatory AdventureAssure Insurance:
- Covers damages after the first $1,500.
- Find already selected in checkout. If not selected it will be applied and charged day of rental.
$1,500 Hold is Due Day of Rental: 100% Refundable within 3–14 days if no damages.
Belt & Tire Coverage:
- Avoid potential out-of-pocket costs of $200–$400 for belt or tire damage.
- Select in checkout. Not available over the phone or on the day of rental.
- Not required but highly suggested.

Licenses: A valid Driver’s License is required for every rider and must be presented on-site. No license, no ride, no refund.
Height: No car seats or boosters; must be 50+ inches tall.
- Renters must be 21 years or older for security hold with license.
- Drivers aged 18+ may drive if accompanied by a 25+ security holder.
- $1,500-$3,000 (chosen insurance depending) security hold on a valid credit/debit card. Ride rates can be paid in cash, holds cannot.
Same-day or day-before bookings: No refunds or discounts. Made a mistake? Call and leave a voicemail ASAP.
48+ hrs notice: Full refund.
24–47 hrs notice: 50% refund.
Less than 24 hrs or no-show: No refund.
Rebooking: Must be 24+ hrs ahead; no refunds once rebooked.
Sensible Weather Protection
This is an optional add-on that must be selected during online booking.
Cost & Selection: Choose this option during online checkout. It is not available over the phone or on the day of your rental.
Coverage: If it rains anytime during your ride, the Sensible Weather company will reimburse you for the hours it rained. (SNOW IS NOT COVERED.)
Important Note: This coverage is for rain only. Snow does not count for reimbursement.
Refueling Rules
1. Return Full/% is left at.
2. Use Premium 93 Octane.
3. Show Receipt.
- GAS CANS ARE NOT ALLOWED IN OUR MACHINES – THIS WILL RESULT IN A FIRE + FULL LOSS OF HOLD IF SEEN IN MACHINE AT ALL.
4. 3x times town gas price if not returned full.
Safety Gear:
- Helmets and seatbelts are mandatory for all riders.
- Additional charges will be applied for any riders not wearing proper safety gear that is provided free of charge.
Zero Tolerance for Impairment:
- Strictly no drinking and driving.
- Waivers: Unauthorized riders will forfeit funds.
- No Gas Cans: Leave them at home.
- Stick to ORV Trails: Quad, dirt bike, and (while in season) snowmobile trails are off-limits during winter season – seasonal roads and orv routes only. Check our fall/winter hours for more details.
Machines
Get ready to ride with confidence in our well-equipped fleet:
Touchscreen GPS: Every machine has built-in navigation with highlighted St. Helen routes and local hotspots.
Your Choice of Ride: Pick from three different models to fit your group and preferred style of terrain.
Open or Closed Cab: Choose an Open Cab for maximum fresh air or grab our hot commodity Closed Cab for all-weather comfort and protection.

